Privacy Policy
This Privacy Policy explains how IBA Coffee Solutions Pvt. Ltd. (“Company”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you interact with our websites, businesses, services and communications.
IBA Coffee Solutions Pvt. Ltd. operates the following businesses within the Correct Coffee ecosystem:
Correct Coffee
Coffee consulting, hospitality solutions, beverage and product development, coffee quality and international projects.
Correct Coffee Roasters
Coffee roasting, specialty and commercial coffee supply, customised coffee blends, contract roasting, private label coffee, coffee capsules and international coffee supply.
Italian Barista Academy
Professional coffee education, barista training, SCA programmes, café startup programmes, corporate coffee training and international coffee education.
This Privacy Policy applies to the relevant website through which you access our services and to personal data collected by us through that website or related communications.
1. About Us
The organisation responsible for your personal data is:
IBA Coffee Solutions Pvt. Ltd.
Gala No. 52/53, 2nd Floor,
Ajay Mittal Estate,
Above Amar Juice Centre,
Marol, Andheri East,
Mumbai – 400059,
Maharashtra, India.
Privacy & Grievance Email: italianbaristaacademy@gmail.com
Telephone: +91 89767 99974
Grievance Contact: Grievance Officer – IBA Coffee Solutions Pvt. Ltd.
2. Information We May Collect
The information we collect depends on how you interact with us.
We may collect the following categories of personal data.
Contact and Identification Information
- Name
- Email address
- Mobile or telephone number
- WhatsApp number
- City
- State
- Country
- Postal or business address
- Company or organisation name
- Job title or designation
Enquiry Information
When you submit an enquiry, we may collect information relating to your requirement, such as:
- Course or training interest
- Coffee supply requirement
- Roasting requirement
- Coffee consulting requirement
- Hospitality project requirement
- Private label requirement
- Coffee capsule requirement
- Beverage or product development brief
- Corporate training enquiry
- International coffee enquiry
- Business or project information voluntarily provided by you
Italian Barista Academy Information
If you enquire about or enrol in an Italian Barista Academy programme, we may collect:
- Course selected
- Preferred training centre
- Batch preference
- Professional background
- Previous coffee experience
- Registration details
- Attendance information
- Assessment or certification information
- Invoice and payment-status information
- Information required by an applicable certification body
Italian Barista Academy programmes are intended for individuals aged 18 years and above.
Correct Coffee and Consulting Information
For consulting, hospitality or product-development projects, we may collect:
- Company information
- Project scope
- Business format
- Number of locations
- Equipment information
- Menu information
- Operational requirements
- Project timelines
- Product-development briefs
- Commercial requirements
- Other information necessary to understand or deliver the project
Correct Coffee Roasters Information
For coffee, roasting or manufacturing enquiries, we may collect:
- Coffee requirements
- Expected volumes
- Coffee preferences
- Blend requirements
- Pack sizes
- Packaging requirements
- Private label requirements
- Capsule requirements
- Delivery details
- Export destination
- Commercial requirements
- Business information necessary to prepare a quotation or fulfil an order
Transaction Information
Where you purchase a course, product or service, we may process information such as:
- Invoice details
- Billing details
- Amount
- Payment status
- Transaction reference
- GST or tax information where applicable
At present, our websites do not operate an integrated online payment gateway.
Payments may therefore be completed through payment methods communicated separately by our authorised team.
If an online payment gateway is introduced in the future, this Privacy Policy will be updated accordingly.
Communications
We may retain communications exchanged with us through:
- Telephone
- Website forms
- Social media
- Customer support
- Training communications
- Project communications
Technical and Usage Information
When you use our websites, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Time and date of visits
- Referral source
- Website interactions
- Session information
- Cookie or similar identifiers
3. How We Collect Personal Data
We may collect personal data directly from you when you:
- Submit a website form
- Call or email us
- Send us a WhatsApp message
- Register for training
- Request a quotation
- Purchase a product or service
- Submit a project brief
- Attend a programme or event
- Subscribe to communications
- Provide feedback
We may also collect limited technical information automatically through:
- Cookies
- Server logs
- Analytics technologies
- Conversion tracking
- Performance and security tools
Where lawful and necessary, information may also be received from relevant third parties, including:
- Certification organisations
- Training partners
- Advertising or lead-generation platforms
- Business partners
- Logistics providers
- Authorised training centres
- Social media platforms
4. Why We Use Your Personal Data
We may process personal data to:
- Respond to enquiries
- Provide requested information
- Register students for courses
- Manage training programmes
- Process assessments or certifications
- Prepare quotations and proposals
- Supply roasted coffee
- Manage private label or capsule projects
- Deliver consulting services
- Conduct beverage or product-development projects
- Process purchases and record payments
- Issue invoices
- Arrange deliveries or logistics
- Provide customer support
- Manage business relationships
- Communicate service or schedule updates
- Improve our websites and services
- Measure website and marketing performance
- Protect our systems and prevent misuse
- Maintain records required by law
- Comply with tax, accounting, regulatory or legal obligations
We aim to collect and use only the information reasonably necessary for the relevant purpose.
5. Notice and Consent
Where your consent is required, we will seek consent for a clear and specified purpose.
The notice provided at or before the point of collection should explain:
- What personal data is being requested
- Why it is required
- What service or activity it enables
- How consent may be withdrawn
- How you may exercise your privacy rights
- How you may raise a grievance
Consent will not be treated as permission to use personal data for unrelated purposes.
Where processing is necessary to provide a product or service requested by you, or is otherwise permitted under applicable law, we may process such information to the extent legally permitted.
6. Withdrawing Consent
Where processing is based on consent, you may withdraw that consent.
You may contact us at:
italianbaristaacademy@gmail.com
or
Withdrawal of consent will not affect processing lawfully carried out before withdrawal.
Certain records may still need to be retained where required for legal, contractual, taxation, accounting, certification, dispute-resolution or regulatory purposes.
7. Marketing Communications
Where you have consented, or where otherwise permitted by applicable law, we may communicate with you about:
- Courses
- Upcoming batches
- Workshops
- Events
- Coffee products
- New launches
- Consulting services
- Coffee education
- Private label or manufacturing services
- Promotions
- Business updates
You may unsubscribe or withdraw marketing consent at any time.
Marketing permission should be kept separate from communications necessary to fulfil:
- An order
- A course registration
- A quotation
- A consulting engagement
- A project
- A customer-service request
8. WhatsApp, SMS and Telephone Communications
Where you provide a mobile number or contact us through WhatsApp, SMS or telephone, we may use that channel to respond to your request and communicate about the relevant service.
Examples include:
- Course enquiries
- Batch information
- Training schedules
- Project discussions
- Quotation follow-ups
- Coffee orders
- Delivery information
- Customer support
Where marketing consent is legally required, promotional communication will be handled separately.
Your use of WhatsApp or other third-party messaging platforms is also subject to the privacy terms of the relevant service provider.
9. Cookies and Similar Technologies
Our websites may use cookies and similar technologies to:
- Operate essential website functions
- Maintain security
- Remember preferences
- Analyse website usage
- Measure performance
- Understand traffic sources
- Measure conversions
- Support advertising where enabled
Cookies may include:
Necessary Cookies
Required for essential website functions.
Analytics Cookies
Used to understand traffic and website interactions.
Functional Cookies
Used to improve functionality or remember preferences.
Advertising Cookies
Used, where enabled and legally permitted, for campaign measurement or advertising.
Where legally required, non-essential cookies should not be activated until the visitor has made an appropriate choice.
Visitors should be provided with a way to manage or update cookie preferences where applicable.
10. Analytics and Advertising Services
Our websites may use analytics, advertising or marketing technologies such as:
- Google Analytics
- Google Ads
- Meta advertising technologies
- LinkedIn advertising technologies
or similar tools.
Such providers may process website identifiers, usage information or conversion data according to their own privacy policies and our configured settings.
Where such tools are installed, appropriate cookie and consent controls should be implemented.
11. How We Share Personal Data
We do not sell personal data as a business model.
Personal data may be shared where reasonably necessary with organisations that help us operate our business or provide the requested service.
These may include:
- Website hosting providers
- Cloud service providers
- CRM providers
- Email and communication providers
- Analytics providers
- Advertising platforms
- Professional advisers
- Accountants
- Technology vendors
- Training partners
- Certification organisations
- Courier and logistics companies
- Packaging suppliers
- Manufacturing partners
- Export or customs service providers
- Authorised training centres
We aim to share only information reasonably necessary for the relevant purpose.
12. Italian Barista Academy and Certification Data
Where a programme involves an external certification or accreditation organisation, information necessary for:
- Registration
- Assessment
- Certification
- Verification
may be shared with that organisation.
Where training is delivered through an authorised centre, trainer or partner, relevant information may also be shared where necessary for programme delivery.
13. Private Label, Roasting and Capsule Projects
For private label, contract roasting, coffee capsule manufacturing or commercial coffee supply, relevant information may be shared with providers necessary to complete the project, including:
- Packaging suppliers
- Printers
- Logistics providers
- Transport companies
- Warehousing providers
- Production partners
- Export service providers
Only information reasonably required to fulfil the relevant requirement should be shared.
14. Consulting and Confidential Business Information
Consulting and product-development projects may involve information relating to:
- Business operations
- Recipes
- Products
- Menus
- Equipment
- Commercial plans
- Processes
- Future launches
Where applicable, this information may also be protected through separate:
- Consulting agreements
- Non-disclosure agreements
- Project agreements
- Commercial contracts
This Privacy Policy does not replace confidentiality obligations contained in those agreements.
15. International Data Processing
Some technology or service providers used by us may process information outside India.
We may also work with international clients, education partners, logistics providers and business partners.
Where applicable law imposes requirements or restrictions on cross-border processing or transfer of personal data, we will take reasonable steps to comply with such requirements.
16. Data Retention
We do not intend to retain personal data indefinitely.
Personal data will generally be retained only for as long as reasonably necessary for:
- The purpose for which it was collected
- The duration of the customer, student or business relationship
- Performance of a contract
- Training or certification records
- Accounting and taxation
- Legal and regulatory obligations
- Dispute resolution
- Security and fraud prevention
Where information is no longer required and there is no lawful reason to retain it, it may be deleted, securely destroyed or anonymised.
17. Data Security
We take reasonable technical and organisational measures designed to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Unauthorised disclosure
- Destruction
Depending on the relevant system, safeguards may include:
- Secure hosting
- Protected data transmission
- Access controls
- Restricted staff access
- Authentication controls
- Backups
- Monitoring
- Logging
- System updates
- Vendor security controls
No electronic system can be guaranteed to be completely secure.
18. Personal Data Breaches
Where we become aware of a personal data breach, we will take reasonable steps to:
- Identify and contain the incident
- Investigate its nature and extent
- Reduce potential harm
- Secure affected systems
- Document the incident
- Notify affected individuals where legally required
- Notify the Data Protection Board of India or other relevant authority where required under applicable law
19. Your Privacy Rights
Subject to applicable law and commencement of relevant statutory provisions, you may have the right to:
- Request information about personal data processed about you
- Request correction of inaccurate information
- Request completion or updating of personal data
- Request erasure where legally applicable
- Withdraw consent where processing is based on consent
- Raise a grievance
- Nominate another person to exercise applicable rights in circumstances recognised by law
- Exercise any other right available under applicable privacy legislation
Requests may be sent to:
italianbaristaacademy@gmail.com
We may request reasonable information to verify your identity before fulfilling a request.
20. Grievance Redressal
If you have a concern regarding our handling of personal data, you may contact:
Grievance Officer
IBA Coffee Solutions Pvt. Ltd.
Email: italianbaristaacademy@gmail.com
Telephone: +91 89767 99974
Address:
Gala No. 52/53, 2nd Floor,
Ajay Mittal Estate,
Above Amar Juice Centre,
Marol, Andheri East,
Mumbai – 400059, Maharashtra, India.
We will review privacy complaints and endeavour to respond within the period required by applicable law.
Where applicable, an individual may also have the right to approach the Data Protection Board of India after using the grievance mechanism available with us.
21. Age Requirement and Children’s Privacy
Our websites, training programmes and primary business services are intended for adults.
Italian Barista Academy does not permit individuals under the age of 18 to enrol in its training programmes.
We therefore do not knowingly seek to collect personal data from children for course enrolment.
If we become aware that personal data relating to an individual under 18 has been submitted for enrolment, we may delete such information where there is no lawful reason to retain it.
We do not knowingly undertake behavioural monitoring or targeted advertising directed at children.
22. Third-party Links
Our websites may link to external services including:
- Google Maps
- Social media platforms
- Certification organisations
- Partner websites
- Booking tools
- External business websites
When you leave our website, the privacy practices of the relevant third party apply.
We are not responsible for websites or services that we do not control.
23. Social Media
We may maintain official profiles on:
- YouTube
and other social platforms.
When you interact with us through a social platform, that platform may also process personal data in accordance with its own privacy policy.
24. Embedded Third-party Content
Our websites may embed or integrate third-party services such as:
- Google Maps
- YouTube
- Social media content
- Forms
- Analytics tools
- Chat or messaging systems
Such services may process limited technical or usage information depending on how they are configured and your cookie choices.
25. Automated Decision-making
We do not currently use solely automated decision-making to make decisions about website users that produce legal or similarly significant effects.
If this changes, this Privacy Policy will be updated where required.
26. Data Minimisation
We aim to collect only information reasonably necessary for the relevant purpose.
For example:
A general enquiry should not require unnecessary identification documents.
A course enquiry should request only information relevant to the programme.
A consulting enquiry should request information relevant to the project.
A marketing subscription should not require unnecessary personal information.
27. Accuracy and Updating Information
You are encouraged to provide accurate and current information.
If you believe personal information held by us is inaccurate, incomplete or out of date, you may request correction or updating at:
italianbaristaacademy@gmail.com
28. Business Restructuring
If IBA Coffee Solutions Pvt. Ltd. undergoes a merger, acquisition, restructuring, investment, business sale or transfer of relevant assets, personal data may form part of that transaction where legally permitted.
Appropriate protections will continue to apply as required by law.
29. Legal Disclosures
We may disclose personal data where necessary to:
- Comply with applicable law
- Comply with a court order
- Respond to a lawful request from an authorised authority
- Protect our legal rights
- Investigate fraud or misuse
- Enforce contractual rights
- Protect customers, employees or others from harm
30. International Visitors
Our websites may be accessed by individuals outside India.
Depending on your location, additional mandatory privacy rights may apply.
Where applicable, we will process personal data and requests in accordance with mandatory data-protection requirements applicable to the relevant processing.
Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be excluded.
31. Changes to This Privacy Policy
We may update this Privacy Policy due to:
- Changes in law
- Changes in our business
- New services
- New technology
- Changes in data-processing practices
The latest version will be published on the relevant website with an updated date.
Where legally required, material changes will be communicated through an appropriate additional notice.
32. Governing Law
This Privacy Policy is governed by the laws of India, subject to any mandatory rights that may apply under applicable privacy legislation.
33. Contact Us
For questions, privacy requests or grievances relating to this Privacy Policy:
IBA Coffee Solutions Pvt. Ltd.
Gala No. 52/53, 2nd Floor,
Ajay Mittal Estate,
Above Amar Juice Centre,
Marol, Andheri East,
Mumbai – 400059,
Maharashtra, India.
Email: italianbaristaacademy@gmail.com
Telephone: +91 89767 99974
Grievance Contact: Grievance Officer – IBA Coffee Solutions Pvt. Ltd.
Website-specific Application
Correct Coffee
This Privacy Policy covers personal data collected in connection with:
- Coffee consulting
- Hospitality projects
- Coffee programme development
- Beverage development
- Product innovation
- International projects
- Corporate and business enquiries
Correct Coffee Roasters
This Privacy Policy covers personal data and business information relating to:
- Coffee purchases and supply enquiries
- Specialty coffee
- Commercial coffee
- Custom coffee blends
- Private label coffee
- Contract roasting
- Coffee capsules
- Manufacturing enquiries
- Bulk supply
- Packaging requirements
- Export and international coffee supply
Italian Barista Academy
This Privacy Policy covers information relating to:
- Course enquiries
- Adult student registrations
- Professional barista training
- SCA programmes
- Manual brewing programmes
- Café startup programmes
- Corporate coffee training
- International training
- Training centre selection
- Assessments
- Certifications
Italian Barista Academy programmes are offered only to persons 18 years of age or older.
Our Privacy Principle
Clear Purpose. Responsible Use. Appropriate Protection.
We believe personal data should be collected only when there is a clear reason for doing so, used responsibly, protected appropriately and retained only for as long as necessary.